RICHARD E SCHNUR
40396 Aynesley
Clinton Township, MI 48038
(586 231-7055 (Voice Mail)
Richard@richardschnur.com
BUSINES SKILLS SUMMARY:
> Strong analysis, problem solving, and organization skills.
> Wide range of business functional areas and industries.
> Strong communication skills developed across a wide range of writing and training activities.
> Strong willingness to try new skills and areas. Many assignments were "first-times" for me.
EXPERIENCE SUMMARY:
LEADERSHIP SKILLS
> Managed Web and mainframe projects up to $500k USD.
> Managed projects using waterfall, staged, and iterative delivery approaches.
> Evaluated, purchased, and deployed software tools and packages including MS Windows/Office, IBI's WebFOCUS).
> Managed solution delivery for projects in the manufacturing, government, and retail industries.
> Managed development of a software configuration management database (CMDB).
> Managed deployment of SEI/CMM level 2 compliant processes
> Managed customer and sub-contractor relationships including non US based personnel.
> Managed quality improvement initiatives using SEI/CMM concepts.
> Have mentored subordinates and peers on technical issues and CAREER direction.
> Facilitated retreats of 25 to 40 people including all presentation preparation.
> Facilitated business planning sessions (strategic and operational).
COMMUNICATION SKILLS
> Worked with clients to define and document requirements and specifications with a focus on business solutions.
> Experience with subcontractor management and vendor interface.
> Wrote research paper for BA degree on Successful Implementation of SEI/CMM Processes and presented findings
and recommendations to management.
> Developed process flows and supporting forms for many aspects of software engineering including SEI/CMM
compliant processes.
> Coordinated and facilitated planning sessions in work and personal situations.
> Coordinated a Malcom Baldrige internal assessment. Presented results to upper management.
EDUCATION/TRAINING/WRITING SKILLS
> Developed and presented training materials for a project management and SDLC course.
> Developed risk management processes and materials for the project management methodology.
> Developed and delivered training for software applications for technical and user audiences.
> Developed several workshops for a church group including national level presentations.
> Developed planning methodology manual for church group.
> Written articles for church magazine and web site.
> Webmaster for personal and client web sites.
> Consult on helping other people get organized.
TECHNICAL SKILLS SUMMARY:
LANGUAGES IMS-DC, CICS (COMMAND LEVEL), COBOL, PL/I, CLIST, OBJECT REXX, SPF/PDF,
MICROSFT OFFICE VISUAL BASIC, VISUAL BASIC SCRIPT, SQL, HTML/CSS
OPERATING SYSTEMS Z/OS, OS/MVS-XA JES2, VM/CMS, MS-DOS, MS WINDOWS (3.1 THROUGH 7),
LINUX (SUSE 9.0)
DATABASES IBM DL/I, DB2, MS ACCESS (97 THROUGH 2007), MySQL
BUSINESS PROCESS
TOOLS MAINFRAME IMS/VS DATABASE TOOLS (SMU-II / HSSR), BMC SOFTWARE - IMS/VS DBA
SOFTWARE, DB2 DATABASE ADMINISTRATION UTILITIES, PANVALET,
COPICS (IBM MANUFACTURING APPLICATION PACKAGE),ABEND-AID,
FILE-AID, FILE-AID DB2, MSP DATAMANAGER DATA DICTIONARY,
HUGO/ISPF AND SILAS (DATAMANAGER FRONT END), WSF2 PRINTED OUTPUT
MANAGER, PM/SS (PROGRAM/DATA ANALYSIS TOOL), COMPUWARE XPEDITOR,
CA 7 – SCHEDULER, CA 11 – OUTPUT MANAGER, SDSF,CONTROL M SCHEDULER,
ENDEVOR CHANGE MANAGEMENT SOFTWARE, EDI TRANSACTION SETS,
TIVOLI SA-IOM, TIVOLI ENTERPRISE PORTAL
PC/WORKSTATION MICROSOFT OFFICE THROUGH 2010 INCLUDING PUBLISHER, VISIO AND PROJECT
THROUGH 2003, MICROSOFT WINDOWS PEER-TO-PEER NETWORKING, LOTUS NOTES,
REMEDY ACTION REQUEST SYSTEM, PERRIGRINE SYSTEMS SERVICE CENTER,
KOMPOZER HTML EDITER
FAMILIAR WITH PERL, NETWORKING (PEER-TO-PEER, LAN/WAN/WIRELESS NETWORKS) WEBFOCUS
DEVELOPER STUDIO, ERWIN (DATA MODELING TOOL NOW CA), RUP & UML
METHODOLOGIES, ZACHMAN FRAMEWORK, SIX SIGMA, PL/SQL, ORACLE, CA CONTRIBUTE,
MICROSOFT VISUAL STUDIO EXPRESS 2005/2008, ASP.NET, PHP, MYSQL, UML, RUP SDLC,
DRUPAL (6,x and 7.x), WORDPRESS, BLOGGER, JAVA SCRIPT, JAVA
EDUCATION:
> MBA with concentration in Leadership Studies
> Certificate in Project Management
> BA Human Resource Administration
> Research project: Successfully Implementing Standard Processes Using SEI/CMM.
> Associate of General Studies
> Certificate of Computer Programming
CERTIFICATIONS:
ITIL Foundations (12/2004)
EXPERIENCE HISTORY:
1/2003-PRESENT
DPM CONSULTING SERVICES, TROY MI
CONSULTANT
> Function as first and second level support for data center operations PC's and software tools.
> Function as coordinator for PC refresh activities (hardware and software) for 120 PC pool.
> Function as developer for PC and mainframe automation tools.
> Develop and test business continuity plans
> Function as Business Analyst in support of the incident, problem and change management activities within the
global data center using Information Technology Infrastructure Library (ITIL) compliant processes and tools.
> Major projects currently include ITIL process and tool deployment, mainframe and server storage upgrades and
in sourcing of subsidiary IT operations and facilities.
> Analyze conflicting project requirements and define win-win solutions for data center groups and end customers
including hardware, software, and network support organizations.
> Communicate project status and problem resolutions to second and third level management.
> Developed standard processes and tools for repetitive processes using MS Office Visual Basic and MS Access.
These lead to improved learning curves for new personnel and improved efficiency within the group.
> Developed process and tool related training materials and delivered training to new end-users.
> Develop internal and personal websites using standard tools and MS Share Point platform.
> Provided project management support on a data center migration project.
ENVIRONMENT: MS OFFICE, MS PROJECT, INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) PROCESSES, MS OFFICE VISUAL BASIC, OBJECT REXX, IBM TIVOLI SA-IOM (AF-REMOTE), REMEDY ACTION REQUEST SYSTEM, IBM TIVOLI ENTERPRISE PORTAL, SDM SDLC WATERFALL AND ITERATIVE PROCESSES, MS SHAREPOINT
3/2000-10/2002
INFORMATION BUILDERS (IBI), TROY MI
IMPLEMENTATION MANAGER
> Functioned as Sales Support Representative where activities included problem analysis and definition, solution
definition and proposal development.
> Functioned as Solution Delivery Manager on all sold projects.
> Major projects bid on included automotive and supplier manufacturing decision support and data warehouse
applications in a wide array of business functions including warranty management, plant floor, and employee
administration. Pre-sale: client interface, problem identification and solution definition; proposal development
including cost model development.
> Post sale responsible for all project management including planning, client interface, tracking and reporting using
a standard methodology with MS Project and other tools. The projects were web-based solutions using mainstream
web development tools and IBI products. Projects involved data warehouses or operational data stores and applied
a standard methodology. Some opportunities required competitive analysis. Business functions included automotive
warranty, equipment resale, and supplier warranty.
> One project was given to me significantly behind schedule and I salvaged the project and the customer relationship.
> Another project delivered a warranty decision support system and was accomplished on time and on budget with
high client satisfaction in spite of numerous and significant functionality changes that occurred during the project.
> Also, helped developed the company's project management and SDLC methodologies and training materials and
delivered training to my peers and new hires. Methodologies cover waterfall, iterative and phased/staged work types.
> Helped develop risk management processes and tools using Project Management Institute (PMI) materials.
> Evaluated and deployed web and client based project management software for internal use.
> Functioned as Project Manager and Data Modeler for a Medicare data warehouse and decision support system.
ENVIRONMENT: FOCUS, WEBFOCUS, HTML, MS OFFICE, MS PROJECT, IBI SDM, CA ERWIN, IBM DB2
3/1999-1/2000
GREAT LAKES TECHNOLOGIES GROUP (NOW LOGICA)
SENIOR CONSULTANT
> Functioned as Business Analyst on the development of a web based engineering releasing system.
> Performed business analysis and application design for the system.
ENVIRONMENT: IBM MVS, CA'S ERWIN, ISPF/PDF, MS OFFICE, MS PROJECT, SDM
5/1998-3/1999
GREAT LAKES TECHNOLOGIES GROUP (NOW LOGICA)
SENIOR CONSULTANT
> Functioned as Business Analyst for Y2K remediation of several retail supply chain applications.
> Developed project management plans, coordinated them with the program manager and executed the plans.
> Developed and executed test plans and oversaw implementation of the modified software.
> Worked with the client customer to resolve problems identified as part of the testing process.
> Worked with technical personnel to resolve problems in a timely manner. Some of these personnel from third
party service suppliers and off-shore resources.
ENVIRONMENT: IBM MVS, COMPUWARE'S XPEDITER, DB2 UTILITIES, ISPF/PDF, MS OFFICE, PRIMAVERA PROJECT SOFTWARE, COBOL
12/1997-5/1998
ELECTRONIC DATA SYSTEMS
SENIOR SYSTEMS ENGINEER
> Functioned as Business Analyst and Project Manager for implementing business processes based on
Carnegie-Mellon University’s Software Engineering Institute – Capability Maturity Model (SEI-CMM).
> Acted as part of the oversight group for the deployment (the Software Engineering Process Group (SEPG))
as a subject matter expert in Metrics Collection and Analysis, Project Management, Quality Assurance, and
Process and Methodology.
> Managed the deployment of the Metrics Collection and Analysis area which included time tracking and software
productivity metrics (predominantly function point based metrics).
> Contributed to the development of the process documentation and training materials and delivered training to
peers, management, and customers.
ENVIRONMENT: MS OFFICE, MS PROJECT, SEI-CMM PROCESSES, PL/I, COBOL, ISPF-PDF.
9/1994-12/1997
ELECTRONIC DATA SYSTEMS
SENIOR SYSTEMS ENGINEER
> Functioned as Project Manager for identifying, developing and implementing new business software initiatives for
a material management and supply chain system (including Electronic Data Interchange (EDI) functions).
> Responsible for all aspects of central office and plant customer interface, project management using EDS’ SLC
and GM SDP 5.0 and 6.0 (now SDP21), subcontractor management, financial oversight, business analysis and design,
testing and implementation.
> Responsible for Profit & Loss performance of initiatives and attained profit targets each year.
> Projects ranged from small (32k) to medium (350k).
> Projects were implemented using a remote development teams (Atlanta and later Europe).
> Projects required the delivery of training to end-users.
> Provided leadership/coaching in process development, deployment, and improvement (some SEI/CMM) and
technical subject areas.
> Completed a research project on the successful deployment of SEI processes within an organization. Implemented
recommendations in the in-process process deployment project.
> Responsible for developing and testing components of business continuity plan.
ENVIRONMENT: MS OFFICE, MS PROJECT, GM SDP SDLC, EDS SDLC, PL/I, ISPF-PDF, IMS, DB2, COBOL, FOCUS, EDS SLC
9/1992-9/1994
ELECTRONIC DATA SYSTEMS
ADVANCED SYSTEMS ENGINEER
> Functioned as Business Analyst and Data/Process Modeler for the development of two business functional areas in
an Enterprise Data Model.
> Managed the work using EDS standard project management processes and tools.
> Performed data and process modeling using UNIX and Windows based CASE tools.
> The modeling activities involved facilitating sessions to capture business information and entering the data into the
tools using a formal configuration management process. The session participants were a mixture of EDS and client
users and management (up to directors).
> The methodologies were developed in part against the information from the Zachman framework.
> Provided training and mentoring to end-users and team members in modeling concepts, processes, and tools.
ENVIRONMENT: UNIX, CASE TOOLS, MS OFFICE, MS PROJECT
8/1988-9/1992
ELECTRONIC DATA SYSTEMS
ADVANCED SYSTEMS ENGINEER
> Functioned as Project Manager and Business Analyst on the development and production support of a software
configuration management database (CMDB).
> This application involved coordinating product releases from three different vendors and managing the retrofitting
of significant in-house modifications to the products.
> Used EDS' project management and software delivery methodologies to provide business solutions. Participated
in all aspects of customer interface including problem definition, solution development, and testing execution.
> Developed documentation and training that significantly (based on client written feedback) improved the usability
of the tool and lead to additional funding to further develop the tool. Delivered the training for several years until
the tool was retired.
> Took the lead to implement standard software development and project management processes and tools within
the group that directly lead to project successes. Some of these processes were based on SEI-CMM material.
ENVIRONMENT: MS OFFICE, MS PROJECT, EDS SLC, ISPF-PDF, MSP DATAMANAGER, HUGO DATAMANAGER FRONTEND, PL/1, COBOL, REXX, CLIST
5/1986-8/1988
ELECTRONIC DATA SYSTEMS
DATABASE ANALYST
> Supported large IMS/VS DL/I and DB2 automotive applications
> Managed the daily operations of existing databases including implementation, backup and recovery, and upgrades.
> Also developed operational procedures to improve business operations
> Monitored and planned and executed initiatives for maintaining or improving database system performance. Worked
extensively with Texas based support personnel on system upgrades and software problem.
> Managed special projects for migrating data center services from Detroit to Texas and standardizing with other sites
once settled in Texas. This standardization involved processing on four processing complexes and covered all
aspects of database operational performance.
> Also performed business analysis and database design tasks (relational and hierarchical) in cooperation with EDS
and client solution delivery personnel.
> Developed and deployed application documentation.
> Developed documentation for the EDS subsets of the corporate software delivery methodology (specifically IMS
application standards).
> Developed and delivered training to new team members as part of a DBA internship program.
ENVIRONMENT: MS OFFICE, MS PROJECT, DB2, IMS-DL/1, ISPF-PDF, REXX, CLIST, BMC UTILITIES, IBM IMS DB-TOOLS
11/1984-5/1986
SYSCHK
PROGRAMMER/ANALYST – CONSULTANT
> Functioned as Business Analyst and Programmer for the deployment of a packaged plant floor material control
system.
> Designed and developed software using IBM MVS based tools and utilities such as COBOL, ISPF, and IMS DC/DB.
> Managed software evaluation and deployment (including vendor interface) of a manufacturing systems package at
remote customer sites on IBM mid-range equipment (43xx) running VM to host MVS.
> Also championed the need for formal database administration and design tasks and designed an implemented the
processes.
ENVIRONMENT: MS OFFICE, COBOL, ISPF-PDF, IBM 43XX HARDWARE, VM, MVS, IBM DC/DB, IBM COPICS APPLICATIONS.
8/1984-11/1984
SYSCHK
PROGRAMMER/ANALYST - CONSULTANT
> Functioned as Business Analyst for the local deployment of a remotely developed long distance access billing system.
> Solved problems arising from differences in the remote development operational environment and the local
production environment.
> Trained local staff in how to install the software.
ENVIRONMENT: ISPF-PDF, IBM S/370 HARDWARE, MVS, IBM DC/DB, COBOL
4/1984-8/1984
SYSTEMS INTERNATIONAL (NOW SYNTEL)
PROGRAMMER/ANALYST - CONSULTANT
> Functioned as Programmer for a Just-in-Time (JIT) material system for stamping plant material including the
scheduling functions.
> Develop and executed test plans for developed code.
> Produced all deliverables on-time using the client's Software Development Methodology (SDM).
ENVIRONMENT: ISPF-PDF, IBM S/370 HARDWARE, MVS, IBM DC/DB, PL/1
6/1983-4/1984
CUTLER-WILLIAMS
PROGRAMMER/ANALYST - CONSULTANT
> Functioned as Analyst and Programmer for online and batch portions of a global supplier information and
engineering releasing system.
> Developed detailed designs and program code that provided efficient processes for accomplishing system
tasks.
> Develop and executed test plans for developed code.
> Produced all deliverables on-time using the client's Software Development Methodology (SDM).
ENVIRONMENT: IBM MVS, COBOL ISPF-PDS, CLSIT, IMS DB/DC
1/1983-6/1983
COMPUTER DYNAMICS (NOW AJILON)
PROGRAMMER/ANALYST - CONSULTANT
> Provided analysis and programming for online and batch portions of a global supplier information and
engineering releasing system. Developed detailed designs and program code that provided efficient
processes for accomplishing system tasks and system outputs.
> Develop and executed test plans for developed code.
> Produced all deliverables using the client's Software Development Methodology (SDM).
ENVIRONMENT: IBM MVS, COBOL ISPF-PDS, CLIST, IMS DB/DC
8/1977-12/1982
FEDERAL-MOGUL
PROGRAMMER/ANALYST
> Functioned initially as a programmer progressing to business analyst and then project leader on
applications spanning several business areas including accounting, materials management, sales
analysis and forecasting.
> Involved in all areas of mainframe software development using standard project management and
development methodologies.
> Functioned as project leader on small enhancement projects and one mid-sized project - implementing
a plant based packaged software material system including vendor interaction for product upgrades
and problem management.
ENVIRONMENT: IBM MVS, IMS DB/DC, COBOL, SYMANTEC TIMELINE
6/1976-8/1977
PRESTOLITE WIRE AND CABLE
PROGRAMMER
> Developed programs for a shop floor control system. Coded programs from provided specs.
ENVIRONMENT: IBM VSE, TOTAL DATABASE, COBOL.
1/1976-6/1976
NATIONAL TWIST DRILL AND TOOL (NOW LEAR)
COMPUTER OPERATOR
> Ran the midnight application job schedule.
ENVIRONMENT: UNIVAC 418-II.
7/1975-1/1976
LIBERTY STATE BANK AND TRUST (NOW HUNTINGTON)
COMPUTER OPERATOR
> Ran the afternoon application job schedule.
ENVIRONMENT: IBM SYSTEM/3..